When posting comments, please observe our site participation guidelines:
- be respectful of others who use this site
- stay on topic
- keep comments concise
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If you are aged 16 or under, please get the permission of your parent or guardian before participating. Users without this consent are not allowed to participate.
Blog comments are pre-moderated to check they comply with the blog participation guidelines above. If comments don’t comply they will not be published.
Here is a brief outline of how we evaluate comments:
Is this comment on topic, does it add value to the discussion and can we answer publicly?
- If so, post a timely response within 24 hours.
Is this person asking for information or detail relating to another service or activity, for example, is it response to a press release or news story?
- If so, we'll pass the query on and ensure it is dealt with as quickly as possible. We will update the user on progress.
Is this comment a rant venting frustration or anger?
- If so the comment will not be published, and will be forwarded to our complaints team.